Terms and Conditions for Services
These terms and conditions set out the basis on which our service is provided to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing work to proceed, you agree to be bound by these service terms. Please read them carefully before placing a booking. These conditions are designed to create a clear and fair agreement between you and us, covering the full service process from booking through to completion, including payment, cancellations, liability, waste handling, and the law that applies to the arrangement.
In these service terms and conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or person making the booking. The agreement applies to domestic and commercial customers unless we state otherwise in writing. We may update these terms from time to time, and the version in force at the time of your booking will normally apply unless a change is required by law. Nothing in these terms affects your statutory rights where they apply.
A booking may be made by phone, email, online form, written request, or any other method we make available. A booking is only accepted once we have confirmed it in writing, verbally, or by any clear communication from us. Until that point, any date or time discussed is an estimate only and does not constitute a binding commitment. We may ask for details needed to assess the work, including access requirements, property type, service scope, and any relevant safety information.
When a booking is requested, you must provide accurate and complete information. This includes the address, the nature of the service required, any hazards, and any limitations that could affect the work. If the information supplied is incorrect, incomplete, or changes before the appointment, we may need to revise the price, reschedule the service, or refuse to proceed if the changes materially affect the task. You are responsible for ensuring that the site is reasonably accessible and prepared for the agreed service.
We reserve the right to refuse or cancel a booking where we believe the work is unsafe, unlawful, outside the scope originally discussed, or cannot be carried out with reasonable resources. Where a survey, assessment, or inspection is required before the service can be confirmed, any quotation given may remain provisional until the findings are reviewed. A provisional quotation should not be treated as a fixed price unless confirmed by us in writing.
It is your responsibility to ensure that the person authorising the booking has the necessary authority to do so. If you are booking on behalf of a business, landlord, tenant, or third party, you confirm that you have permission to arrange the service and accept these service terms on their behalf where relevant. We may rely on the information provided by you when organising the work, allocating staff, and planning equipment or materials.
Prices will be set out in our quotation, estimate, order confirmation, or booking summary. Unless stated otherwise, all prices are exclusive of any applicable taxes, charges, or additional services that are not included in the original scope. Where a price has been given on an hourly, day-rate, or fixed-price basis, it applies only to the agreed service description and normal working conditions. Additional labour, materials, waiting time, or special access requirements may be charged separately.
Payment terms may vary depending on the type and size of the job. In some cases, we may require a deposit, part payment, or full payment in advance before the service begins. The balance, if any, must be paid on completion or within the period stated on the invoice. Unless we agree otherwise in writing, payment is due in cleared funds and without set-off, withholding, or deduction. If you fail to make payment on time, we may pause further work, withhold completion documents, or seek recovery of outstanding sums.
We may adjust the price if the actual work differs from the information supplied at the time of booking, if additional materials are required, if hidden conditions are discovered, or if the service is delayed by factors outside our control. Where possible, we will notify you before carrying out any extra chargeable work. If the extra work is necessary to complete the service safely, you authorise us to continue unless you instruct us otherwise and it is lawful and practical to stop.
Cancellations must be made as early as possible. If you wish to cancel or rearrange a booked service, you should notify us promptly so that we can release the slot and avoid unnecessary costs. Depending on the timing of the cancellation, we may charge a fee to cover administration, travel, preparation, or lost time. If a deposit has been paid, it may be non-refundable in whole or in part where work has already been scheduled, reserved, or partially performed.
If you cancel at short notice, fail to provide access, or are not ready for the service at the agreed time, we may treat this as a late cancellation or failed attendance and charge accordingly. Where we have already incurred costs such as labour allocation, equipment hire, purchased materials, or waste disposal arrangements, these costs may be charged to you. We will act reasonably when applying cancellation charges and will take account of the circumstances and any work already completed.
We may cancel or postpone a booking if circumstances beyond our control affect our ability to provide the service, including severe weather, transport disruption, staff unavailability, safety concerns, technical issues, or legal restrictions. Where this happens, we will use reasonable efforts to notify you and arrange an alternative date. We are not responsible for losses arising solely from a cancellation or delay caused by events outside our reasonable control, provided we act promptly and fairly.
Our liability is limited to losses that are directly caused by our proven breach of contract, negligence, or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, we will not be liable for indirect, special, or consequential loss, loss of profit, loss of business, loss of opportunity, or any loss not reasonably foreseeable at the time of booking.
Any information, recommendation, or estimate we provide is given in good faith based on the details available at the time. We are not liable for issues caused by inaccurate information supplied by you, hidden defects, pre-existing damage, structural faults, or conditions that could not reasonably have been identified before work began. You are responsible for protecting valuables, confidential items, and vulnerable surfaces unless we have expressly agreed to take custody of them or take special precautions.
If we are liable for damage to your property, our responsibility will normally be limited to the reasonable cost of repair or replacement of the affected item, subject to the overall value of the contract and any insurance arrangements that may apply. You must take reasonable steps to reduce any loss. Any claim should be raised as soon as reasonably practicable after you become aware of the issue, together with sufficient information for us to investigate.
All waste generated during the service will be handled in line with applicable waste regulations in the UK. This includes the lawful segregation, storage, transport, and disposal of waste where relevant. You agree to provide accurate information about any materials, substances, or items that may require special handling. We may refuse to move or dispose of hazardous, contaminated, regulated, or prohibited waste unless it has been clearly agreed in advance and can be handled lawfully and safely.
Where our service involves removal of waste, you acknowledge that classification, packaging, and transfer requirements may apply. We may ask you to identify whether waste contains electrical items, sharp objects, chemicals, liquids, or materials that could present a risk. If waste is misdescribed, mixed incorrectly, or left in a condition that prevents lawful disposal, we may charge additional fees or decline to complete the removal. You must not place prohibited materials into waste containers or request unlawful disposal.
Any service agreement involving waste remains subject to the legal duties of both parties. We will manage waste according to the scope of work, but you remain responsible for any items not included in the booking or any material that is your legal responsibility to segregate, store, or declare. If a waste transfer note, receipt, or other record is required, we may issue it in the format appropriate to the service provided. You agree not to interfere with any lawful process of disposal or collection.
You must ensure that the premises are safe and that any necessary permissions, access arrangements, permits, or approvals are in place before the service starts. We may suspend or stop work if we reasonably believe conditions are unsafe, if someone interferes with the work, or if continuing would breach law, regulation, or professional standards. In such cases, you may still be charged for time spent, materials used, and costs incurred up to the point of suspension.
Any dates, times, or completion estimates are given in good faith but are not guaranteed unless expressly stated as fixed. Delays may occur due to materials availability, weather, access difficulties, or matters outside our control. Time is not generally of the essence unless we have agreed this in writing. If a deadline is critical, you must tell us before booking so we can confirm whether it can be met.
We may assign or subcontract all or part of the service to suitably qualified personnel, provided this does not materially reduce the standard of work. You may not assign your booking or any rights under these terms without our written consent. If any part of these terms is found unenforceable, the remaining provisions will continue in effect. Any failure by us to enforce a right on one occasion does not mean that right is waived.
These terms constitute the entire agreement between you and us regarding the service, unless a written variation is agreed by both parties. If any wording in a quotation, order, or service confirmation conflicts with these terms, the specific written term may prevail to the extent of the conflict. However, no variation will be effective unless it is clearly recorded or confirmed by us. We recommend that you retain a copy of your booking confirmation and any related correspondence for your records.
Governing law and jurisdiction: These terms and conditions are governed by the laws of England and Wales, unless mandatory law provides otherwise. Any dispute arising from or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where another UK legal system applies by law. If you are a consumer, you may also benefit from rights or protections that cannot be excluded by contract.
By proceeding with a booking, you confirm that you have read, understood, and accepted these service terms. You also confirm that you have authority to enter into the agreement and that you will provide cooperation reasonably needed to complete the work. These terms are intended to be fair, clear, and practical, reflecting the way a professional service is booked, carried out, paid for, and closed out in the UK.
